FAQ
Here is a list of the top Frequently Asked Questions.Additional and replacement cards can be requested through Luminare Health. Login to www.myluminarehealth.com or call (800) 990-9058. Instructions for logging in can be found on the Resources page.
New cards are issued to employees each plan year and are sent to the mailing address on file. If you have recently moved or have a new address, please contact your People & Culture Business Partner.
Most claims issues can be resolved by contacting Luminare Health at (800) 990-9058 or logging in to www.myluminarehealth.com and sending a message to Customer Service. If you are unable to resolve a claims issue directly with Trustmark, please contact your People and Culture Business Partner for assistance.
You may update your allowances/withholdings in Workday. Workday tax election self-service job aid.
The annual open enrollment period takes place each December for a two week period. Benefit enrollment changes made become effective January 1st. Everyone must access Workday during this time to confirm your current elections, review the new rates, make changes, and to elect the new benefits that are available each plan year.
The open enrollment period is the only time of the year that you can make changes to your enrollment status and benefits package. The only exception to this rule is for additions or deletions as a result of status changes and other qualifying events that may occur during the plan year. You must notify the People & Culture Department within 30 days of the change in status, or another qualifying event. Examples of these events include marriage, divorce, birth or adoption of a child, and changes in either your or your spouse’s employment status.
During this open enrollment period, you can:
- Change between the HDHP, PPO Low, and PPO High plans
- Add or change plans, such as add vision, dental, and voluntary plans such as Life Insurance, Critical Illness, Accident, and Short-Term Disability coverage.
- Add or drop dependents on any plan
- Enroll in a medical plan offered by AeroVironment or another group plan
- Purchase coverage through a health insurance marketplace
- Enroll in coverage through a government sponsored program
- Have no coverage and incur a tax penalty
- Medicare Part D Notice of Creditable Coverage
- HIPAA Notice of Privacy Practices
- Women’s Health and Cancer Rights Act (WHCRA)
- Newborns’ and Mothers’ Health Protection Act
- Special Enrollment Rights
- Medicaid & Children’s Health Insurance Program